FAQs

Frequently Asked Questions

Find answers to common questions about ordering, sizing, customization, shipping, and more.

Order

How do I place an order?
Browse our collections and select the dress you love. Choose your preferred color and size, or select custom sizing if available. You may also leave special requests before adding the item to your cart and proceeding to checkout.
Can I pay with my credit card?
Yes. We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other secure payment methods available at checkout.
Can I cancel my order?
If your order has not yet entered production or been shipped, cancellation may be possible. Please contact our support team as soon as possible. Custom-made items may not be eligible for cancellation once production has begun.
Can I place an order by phone?
Orders can currently only be placed through our website to ensure payment security and order accuracy.
What are special requests?
Special requests allow you to provide additional information related to your order. Depending on the dress design, certain adjustments may be available.

Payment

Which payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards and other payment options displayed at checkout.
Is my payment secure?
Absolutely. YIHUIW uses industry-standard SSL encryption technology to protect your personal and payment information throughout the checkout process.

Size & Measurements

How do I determine my size?
Each product page includes a detailed size chart. We strongly recommend comparing your body measurements with our size chart before placing your order.
How should I take my measurements?
  • Bust: Measure around the fullest part of your bust.
  • Waist: Measure around your natural waistline.
  • Hips: Measure around the fullest part of your hips.
What if my measurements don't match a standard size?
We recommend selecting custom sizing when available. Additional charges may apply.
Are your sizes the same as standard US, UK, or EU sizes?
Formalwear sizing varies between brands. Please refer to the size chart provided on each product page.

Shipping & Delivery

How long does shipping take?
Shipping times vary depending on your destination and the shipping method selected at checkout.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a tracking number via email.
Do you ship internationally?
Yes. YIHUIW proudly ships to customers worldwide.

Contact Us

How can I contact YIHUIW?
Please email us at yihuiw-@outlook.com. We aim to respond within 24–48 business hours.

Still Need Assistance?

If you have any questions regarding your order, sizing, shipping, or customization, we're here to help.

Email: yihuiw-@outlook.com

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