Shipping policy
We are committed to providing reliable worldwide shipping and a smooth delivery experience for every customer. Please carefully review the shipping information below before placing your order.
Order Processing Time
All dresses are made-to-order and carefully handcrafted after your purchase is confirmed.
| Order Type | Processing Time |
|---|---|
| Standard Dresses | 3–7 Business Days |
| Complex / Handmade Designs | 7–15 Business Days |
| Peak Season Orders | Additional Time May Be Required |
- Dress design complexity
- Fabric availability
- Handmade detailing
- Seasonal order volume
Estimated Shipping Time
| Destination | Estimated Shipping Time |
|---|---|
| United States | 8–12 Business Days |
| Canada | 12–15 Business Days |
| Australia | 12–15 Business Days |
| France | 12–15 Business Days |
| Italy | 12–15 Business Days |
| Mexico | 12–15 Business Days |
| New Zealand | 12–15 Business Days |
| Other Countries | Varies by Region |
Shipping timelines are estimates only and may vary depending on customs clearance, weather conditions, carrier operations, or holiday periods.
Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Please consider both production and shipping time when placing urgent orders.
If you need your dress urgently, we recommend contacting customer support before placing your order.
Shipping Confirmation & Tracking
Once your order has been shipped, tracking information will be sent to your email address.
Please ensure your email address is entered correctly at checkout.
Customers are responsible for monitoring shipment updates after dispatch.
Shipping Address Requirements
- A complete shipping address
- Correct postal code
- Valid phone number
- Active email address
We do not recommend using P.O. Box addresses for dress orders.
If a P.O. Box is provided, we may request a physical delivery address before shipment.
Packaging Information
- Dresses are carefully folded and securely packaged
- Waterproof packaging materials may be used
- Multiple items in the same order may be shipped together
Minor wrinkles caused by transportation are considered normal and can usually be removed with steaming.
Customs Duties & Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- VAT or local taxes
These charges are determined by your local customs authority and are the responsibility of the buyer.
Delays & Force Majeure
- Severe weather
- Public holidays
- Customs inspections
- Transportation disruptions
- Carrier delays
- High seasonal demand
We appreciate your patience and understanding during these situations.
Lost or Delayed Packages
If your tracking information shows unusual delays, please contact us.
While we will assist in communicating with the shipping carrier, we are not responsible for:
- Delays caused by courier services
- Lost packages due to incorrect shipping information
- Failed delivery attempts
- Customs-related issues
Shipping Fee Information
Shipping costs are calculated based on factors such as:
- Destination country
- Package weight
- Shipping method
- Order quantity
Shipping fees will be displayed during checkout before payment is completed.
Multiple Item Orders
- Orders may be shipped together
- Orders may be shipped separately depending on production timelines
If items are shipped separately, tracking details will be provided accordingly.
Contact Information
For shipping questions or urgent delivery requests, please contact us:
Email: yihuiw-@outlook.com